Refund policy

Nutra Cell Product Guarantee

Our Commitment to Quality and Your Satisfaction

At Nutra Cell, we are dedicated to providing you with the highest quality supplements to support your horse's health and wellness. We stand behind the quality and efficacy of our products and are committed to ensuring your complete satisfaction.

100% Satisfaction Guarantee

We believe in the power of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your supplement, we offer a comprehensive guarantee to ensure your peace of mind.

30-Day Money-Back Guarantee:

• If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund.
• This guarantee applies to both opened and unopened bottles. We want you to try our products risk-free.

How to Claim Your Guarantee:

1. Contact Us:

• • Email our customer service team at info@nutracellsupplements.com to initiate your return.
  • Please provide your order number, the product(s) you wish to return, and the reason for your return.

2. Return the Product:

• • We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  • Securely pack the item(s) in their original packaging and include the RMA number on the outside of the package.

3. Receive Your Refund:

• • Once we receive and inspect your return, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original method of payment. You will receive an email confirmation once the refund has been processed.

Exclusions:

• Shipping costs are non-refundable.
• This guarantee is limited to one refund per product, per household.
• Products purchased from unauthorized resellers are not covered by this guarantee.

Our Promise:

We are confident that you will love our supplements and the benefits they provide. Our goal is to ensure you have a positive experience with our products and our company. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Thank you for choosing Nutra Cell. Your horse's health and satisfaction are our top priorities.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.